We Ship Worldwide!
Wherever you are on the globe, we can get a Towcart to you! Helitowcart uses common carriers, FedEx, UPS, and independent forwarders for shipping. We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for a timely delivery.
Please refer to a specific region that applies to you below.
United States & Canada
Shipments to the United States and Canada leaves on a freight truck. Note that freight carriers have restrictions on delivering to residential addresses and may require pick-up at the freight terminal. We cannot advise customers of the exact time of delivery as we do not ship on our own trucks. If you need a scheduled delivery along with tracking information, please let us know to request a custom shipping quote for your needs. For United States customers, Customs Brokerage fees are handled by Helitowcart. Note that we will need you to provide either an EIN business number or IRS number to fill out the customs brokerage paperwork.
Europe / Asia / Africa / Oceania
Most shipments to Europe / Asia / Africa / Oceania leave either by ocean freight or air freight. We usually ship to the nearest sea/airport terminal to minimize shipping costs. This means you will need to get a local freight forwarder from this terminal to your location. Brokerage fees and customs duties are not included in the shipping costs. You should check with your local authorities to estimate those costs.
Most items in stock will ship within two business days. Helitowcart will not be liable for any damages related to the unavailability of inventory or delays in shipping. If we do not have the product you requested in stock, we will notify you as soon as possible and let you know the expected lead time.
Delivery and Unloading
The customer is responsible for unloading the shipment from the truck. Helitowcart will assume no responsibility for any additional charges or damages that may be incurred as a result of unloading from the delivering carrier's truck.
All shipments must be inspected immediately upon receipt.
For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer's responsibility to file damage claims against the freight company. Shortages/missing parts must be reported to Helitowcart within seven days of delivery.